Milldesk vs Helprace

Awards

Starting Price

Not provided by vendor

$9.00/month/user

Best For

Small and medium IT support center, and many departments

Helprace is dedicated to providing customer service solutions to small or emerging businesses who are looking for an opportunity to better engage with their customers.

Rating


4.8 / 5
(5)

4.7 / 5
(6)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.4 / 5

4.7 / 5

Customer Support


4.8 / 5

4.3 / 5

Features & Functionality


4.4 / 5

3.3 / 5

Value for Money


4.6 / 5

3.8 / 5

Product Features

  • check Alerts / Escalation
  • close Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 191428 thumb
View 5 screenshots 77729 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Milldesk vs Helprace

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