Helprace vs NinjaRMM

Awards

Starting Price

$9.00/month/user

$3.00/month

Best For

Helprace is dedicated to providing customer service solutions to small or emerging businesses who are looking for an opportunity to better engage with their customers.

For IT professional that need instantaneous response to user issues and secure their IT environments.

Rating


4.5 / 5
(6)


5 / 5
(62)

Ideal number of Users

1 - 1000+

1 - 999

Ease of Use


4.5 / 5

5 / 5

Customer Support


4.5 / 5

5 / 5

Features & Functionality


3.5 / 5

4.5 / 5

Value for Money


4 / 5

5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • close Ticket Management

Screenshots

View 5 screenshots 77729 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Helprace vs NinjaRMM

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