Giva vs Spiceworks IT Help Desk

Awards

Starting Price

$29.00/month

$0.01/one-time

Best For

From start ups to Fortune 500 companies, customers trust Giva with their customer support or help desk needs.

System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.

Rating


4.9 / 5
(16)
Read All Reviews

4.4 / 5
(469)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 99

Ease of Use


4.9 / 5



4.3 / 5


  • "The ease of use and price point for Spiceworks is perfect for a team of our size. Ticket updating is great for end users."

  • "I like that Spiceworks is free, the product is easy to use and the apps are great."

Customer Support


4.8 / 5


  • "The user interface is simple and straight forward, freeing up the user to focus on the help desk issues, not the help desk software."

  • "Reduced time supporting the "help desk software."


4.2 / 5


  • "The helpdesk is free for unlimited users, you cannot get better than this. This tool is great for setting up IT help desk in house."

  • "The software works awesome for inventory and helpdesk. The culture and community surrounding Spiceworks is amazing."

Features & Functionality


4.2 / 5


  • "We worked together on the AD integration and found the support team quite helpful and eager to ensure our needs were met."

  • "When tickets are closed, customers can provide immediate feedback and standard reports allow quick access to summary feedback data."


4.2 / 5


  • "I enjoy the community and all the modules that come with Spiceworks. I even enjoy the ingenuity of how its free yet very high quality."

  • "It was incredibly easy to set up, and is fantastic for a growing company that needs to formalize help desk ops quickly."

Value for Money


4.7 / 5



4.6 / 5


  • "Spiceworks Help Desk is very user friendly and is a great cost effective ticketing system."

  • "For the price of free, this is a great Help Desk solution, especially for small staff."

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 149953 thumb
View 3 screenshots 21382 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Giva vs Spiceworks IT Help Desk

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