Kustomer vs Giva

Awards

Starting Price

$99.00/month/user

$29.00/month

Best For

Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.

From start ups to Fortune 500 companies, customers trust Giva with their customer support or help desk needs.

Rating


4.5 / 5
(22)
Read All Reviews

4.9 / 5
(16)
Read All Reviews

Ideal number of Users

10 - 1000+

2 - 1000+

Ease of Use


4.7 / 5



4.9 / 5


Customer Support


4.4 / 5



4.8 / 5


  • "The user interface is simple and straight forward, freeing up the user to focus on the help desk issues, not the help desk software."

  • "Reduced time supporting the "help desk software."

Features & Functionality


4.4 / 5


  • "We give great pride in responding to customers quickly with accurate information - Kustomer enables this."

  • "Kustomer has helped build stronger customer relations."


4.2 / 5


  • "We worked together on the AD integration and found the support team quite helpful and eager to ensure our needs were met."

  • "When tickets are closed, customers can provide immediate feedback and standard reports allow quick access to summary feedback data."

Value for Money


4.4 / 5



4.7 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 147806 thumb
View 5 screenshots 149953 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Kustomer vs Giva

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