Giva vs Wowdesk

Starting Price

$29.00/month

$5.00/month/user

Best For

From start ups to Fortune 500 companies, customers trust Giva with their customer support or help desk needs.

Business of all sizes ranging from early startups to Fortune 500 companies All Verticals: Technology- Retail- Financial - Healthcare - Logistics - Government - Professional Services- Public - NGOs

Rating


4.9 / 5
(16)
Read All Reviews

4.9 / 5
(8)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.9 / 5



4.8 / 5


Customer Support


4.8 / 5


  • "The user interface is simple and straight forward, freeing up the user to focus on the help desk issues, not the help desk software."

  • "Reduced time supporting the "help desk software."


5 / 5


Features & Functionality


4.2 / 5


  • "We worked together on the AD integration and found the support team quite helpful and eager to ensure our needs were met."

  • "When tickets are closed, customers can provide immediate feedback and standard reports allow quick access to summary feedback data."


4.9 / 5


Value for Money


4.7 / 5



4.3 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 149953 thumb
View 5 screenshots 145322 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Wowdesk vs Giva

Giva vs Wowdesk

Share

share Share Your Comparison of Wowdesk vs Giva