eHelpDesk vs SerioPlus

Rating


5 / 5
(12)

(0)

Starting Price

$29.00/month

$69.86/month/user

Best For

From start ups to Fortune 500 companies, customers trust Giva with their customer support or help desk needs.

For companies that do not want all features of a complete helpdesk, SerioPlus allows users to choose features. SerioPlus is a suite of Serio products that work together to provide a customer service platform.

Ideal number of Users

2 - 1000+

Not provided by vendor

Ease of Use


5 / 5

Customer Support


4.5 / 5

Features & Functionality


4.5 / 5

Value for Money


4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking
  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • close Ticket/Issue Tracking

Screenshots

View 5 screenshots 149953 thumb
View 2 screenshots 33745 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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eHelpDesk vs SerioPlus

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