Agile CRM vs SMART SERVICE DESK ITSM

Awards

Starting Price

$8.99/month/user

Not provided by vendor

Best For

Small to medium size businesses that require sales, marketing and service automation

Banks, Retails, Automobiles, FMCG, Universities, Manufacturing, Pharmacy, construction, Real estate, Government, all other private and government sector organizations

Rating


4.2 / 5
(346)
Read All Reviews

4.7 / 5
(30)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.1 / 5


  • "We would suggest that pleasure and ease of use is critical, if the system is not enjoyable to use it won't be used or as effective."

  • "Very easy to use and great basic functionalities."


4.6 / 5


Customer Support


4 / 5


  • "Fantastic, easy, great setup, easy to integrate with other software and very good support team."

  • "Initial customer support was great because they are trying to get your business."


4.7 / 5


  • "SMART Service Desk - Customer Support Software is good fit for service providers."

  • "Smart Service Desk provided us not only a great product but also a valued business partner."

Features & Functionality


4.2 / 5


  • "What I really love about AgileCRM is its nice and clean interface. I was always easy to use."

  • "I have used the service for about 6 months. UI & UX is good, and there are lots of useful functions."


4.5 / 5


  • "Smart Service desk is quite a comprehensive and complete ICT Service Desk Tool."

  • "The IT staff has quickly learned that SMART Suite, in just 2 hours of training."

Value for Money


4.3 / 5


  • "The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise."

  • "Happy to have found a CRM + Marketing solution that doesn't cost a fortune."


4.6 / 5


  • "As we could not afford servicenow or remedy, we went with SMART Service Desk, for their best price performance ratio."

  • "Cost Effective solution. High level of support and customer satisfaction."

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 17221 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Agile CRM vs SMART SERVICE DESK ITSM

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share Share Your Comparison of SMART SERVICE DESK ITSM vs Agile CRM