ConnectWise Manage vs Agile CRM

Awards

Starting Price

Not provided by vendor

$8.99/month/user

Best For

Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs.

Small to medium size businesses that require sales, marketing and service automation

Rating


4.1 / 5
(174)
Read All Reviews

4.2 / 5
(367)
Read All Reviews

Ideal number of Users

1 - 499

1 - 1000+

Ease of Use


3.6 / 5


  • "The ease of use and ability to locate the data you're looking for quickly is great. It's been a great tool for us."

  • "Some parts are a little clunky but over all the best I have used. The chat option is very good to have as well."


4.1 / 5


  • "We would suggest that pleasure and ease of use is critical, if the system is not enjoyable to use it won't be used or as effective."

  • "Very easy to use and great basic functionalities."

Customer Support


4 / 5


  • "Complete solution for Managed Service Providers. Great product for tracking your billable time and help desk tickets."

  • "Specific for the MSP industry. Connectwise is also very community driven, so that helps a lot with learning to leverage the software better."


4.1 / 5


  • "Fantastic, easy, great setup, easy to integrate with other software and very good support team."

  • "Initial customer support was great because they are trying to get your business."

Features & Functionality


4.2 / 5


  • "This program is very easy to navigate and find information that you need to successfully manage your business contact information and orders."

  • "I am able to quickly and easily adjust my day with the team. The scheduling aspect of the app is amazing."


4.2 / 5


  • "What I really love about AgileCRM is its nice and clean interface. I was always easy to use."

  • "I have used the service for about 6 months. UI & UX is good, and there are lots of useful functions."

Value for Money


3.9 / 5


  • "It tracks time, tickets, staffing/resources all in one roof. It has great job costing and integrates well with lots of other software."

  • "Ve used other much more expensive management platforms in the past, and they cost a lot more and had less features. Connectwise does a ton, and I would highly recommend it for any IT service provider."


4.3 / 5


  • "The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise."

  • "Happy to have found a CRM + Marketing solution that doesn't cost a fortune."

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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View 5 screenshots 17221 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ConnectWise Manage vs Agile CRM

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