Agile CRM vs Help Desk for Office 365 and SharePoint vs NICE inContact Help Desk Software vs Salesforce Service Cloud

Awards

Rating


4 / 5
(319)

(0)


4 / 5
(114)


4.5 / 5
(435)

Starting Price

$8.99/month/user

$2,995.00/one-time

Not provided by vendor

$25.00/month/user

Best For

Small to medium size businesses that require sales, marketing and service automation

Any organization needing a help desk, service desk, case management, or other support desk system to manage user and customer requests, problems, and issues in an efficient manner.

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Businesses in need of service-as-a-software solution for CRM and help desk management.

Ideal number of Users

1 - 1000+

2 - 1000+

10 - 1000+

1 - 1000+

Ease of Use


4 / 5

4 / 5

4 / 5

Customer Support


4 / 5

4 / 5

4 / 5

Features & Functionality


4.5 / 5

4 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

4 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 17221 thumb
View 5 screenshots 99211 thumb
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View 5 screenshots 27720 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Salesforce Service Cloud vs NICE inContact Help Desk Software vs Help Desk for Office 365 and SharePoint vs Agile CRM

Agile CRM vs Help Desk for Office 365 and SharePoint vs NICE inContact Help Desk Software vs Salesforce Service Cloud

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share Share Your Comparison of Salesforce Service Cloud vs NICE inContact Help Desk Software vs Help Desk for Office 365 and SharePoint vs Agile CRM