Dude Solutions Help Desk vs C2 ATOM

Starting Price

Not provided by vendor Not provided by vendor

Best For

Dude Solutions Insight helps IT Directors, IT Analyst, IT Coordinator, Help Desk Administrators for clients of all shapes and sizes in a wide variety of industries.

IT Manager, IT Director, CIO's, system administrators and support technical resources.

Rating


2.4 / 5
(5)

4.1 / 5
(11)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


2.6 / 5

4.3 / 5

Customer Support


3.3 / 5

4.5 / 5

Features & Functionality


2 / 5

4.1 / 5

Value for Money


2.5 / 5

4.1 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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View 5 screenshots 136819 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Dude Solutions Help Desk vs C2 ATOM

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