Salesforce Service Cloud vs SmarterTrack

Starting Price

$25.00/month/user

$199.00/one-time

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

SmarterTrack is an online help desk solution that allows for improved customer service and lower support costs. Its email ticketing system and live chat allow for easy access to information.

Rating


4.5 / 5
(442)


4.5 / 5
(3)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4 / 5

4.5 / 5

Customer Support


4 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4 / 5

5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Salesforce Service Cloud vs SmarterTrack

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