Salesforce Service Cloud vs Service Desk vs SolarWinds Service Desk

Awards

Rating


4.5 / 5
(435)


4.5 / 5
(71)


4.5 / 5
(477)

Starting Price

$25.00/month/user

Not provided by vendor

$19.00/month/user

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

Medium to large organisations. Private enterprises in all industries, Government Organisations, NGOs and Educational Institutions all rely on InvGate Service Desk to meet ITSM needs.

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Ideal number of Users

1 - 1000+

10 - 1000+

2 - 1000+

Ease of Use


4 / 5

4.5 / 5

4.5 / 5

Customer Support


4 / 5

4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

4.5 / 5

Value for Money


4 / 5

4.5 / 5

4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 27720 thumb
View 5 screenshots 13486 thumb
View 5 screenshots 101573 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Salesforce Service Cloud vs Service Desk vs SolarWinds Service Desk

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share Share Your Comparison of SolarWinds Service Desk vs Service Desk vs Salesforce Service Cloud