Salesforce Service Cloud vs Virtual Workforce

Starting Price

$25.00/month/user

$1.00/month/user

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

Enterprise- We offer Virtual agents for Customer Support, IT Helpdesk, HR Helpdesk, Employee Concierge

Rating


4.4 / 5
(449)
Read All Reviews

5 / 5
(3)

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4 / 5

4.7 / 5

Customer Support


4.2 / 5

5 / 5

Features & Functionality


4.4 / 5

4.7 / 5

Value for Money


4.1 / 5

5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 27720 thumb
View 5 screenshots 132474 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Salesforce Service Cloud vs Virtual Workforce

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