Oracle Right Now vs Spiceworks IT Help Desk

Awards

Starting Price

Not provided by vendor

$0.01/one-time

Best For

Oracle Service Cloud is designed for business looking to improve customer service and staff productivity by streamlining chat, social media, call, and virtual assistance communication channels.

System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.

Rating


4.3 / 5
(19)
Read All Reviews

4.4 / 5
(461)
Read All Reviews

Ideal number of Users

Not provided by vendor

1 - 99

Ease of Use


3.9 / 5

4.3 / 5

Customer Support


4.2 / 5

4.2 / 5

Features & Functionality


4.2 / 5

4.2 / 5

Value for Money


4.4 / 5

4.6 / 5

Product Features

  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • close Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Oracle Right Now vs Spiceworks IT Help Desk

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share Share Your Comparison of Spiceworks IT Help Desk vs Oracle Right Now