Chime for Lync vs Close Support

Starting Price

Not provided by vendor

$295.00/one-time

Best For

Medium-to-large companies that already use Microsoft Lync for internal chats and want to create or enhance service desk operations using Lync.

Ideal for large companies, Close Support is a multi-user service desk application. The application contains both an Email Responder and a Support Web application.

Rating

(0) (0)

Ideal number of Users

10 - 999

1 - 49

Ease of Use

Customer Support

Features & Functionality

Value for Money

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 9267 thumb
View 1 screenshot 22578 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

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Chime for Lync vs Close Support

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