Hiver vs Intelligent Service Management

Starting Price

$14.00/month/user

Not provided by vendor

Best For

Anyone using Gmail/G suite for work.

MSPs, Higher Education, Healthcare, Public Sector, Start-ups

Rating


4.6 / 5
(51)
Read All Reviews

4.4 / 5
(22)
Read All Reviews

Ideal number of Users

1 - 999

1 - 1000+

Ease of Use


4.5 / 5

4.4 / 5

Customer Support


4.7 / 5

4.4 / 5

Features & Functionality


4.4 / 5

4.1 / 5

Value for Money


4.3 / 5

4.1 / 5

Pros

  • "The automated features are helpful, and the analytics have gotten better an better."

  • "The snooze feature and the shared labels are awesome. The snooze feature makes it very easy to manage your email."

  • "Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm."

  • "Overall we are satisfied. The support has been very prompt and communication has been excellent."

Cons

  • "Awful experience!!! After integrating this tool, my clients stopped receiving my emails."

  • "There are no downsides to working with Hiver from a user's standpoint."

  • "The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad."

  • "Currently we're worried about the performance and availability."

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 4 screenshots 103010 thumb
View 5 screenshots 100800 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • close Documentation

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Hiver vs Intelligent Service Management

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