SysAid vs Snappy

Awards

Starting Price

Not provided by vendor

$15.00/month/user

Best For

SysAid serves organizations spanning all industries and sizes from SMBs to Fortune 500 corporations. From our basic to enterprise edition, there is something to suit businesses of all magnitudes.

Snappy is an email ticketing and knowledge base software ideal for companies that want to simplify and facilitate customer support. The private notes features allows for collaboration among agents.

Rating


4.4 / 5
(179)
Read All Reviews
(0)

Ideal number of Users

2 - 1000+

Not provided by vendor

Ease of Use


4.3 / 5


  • "The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly."

  • "Great tool for ITSM and easy to use, the cloud service is very good."



Customer Support


4.3 / 5


  • "Their customer support is fantastic, and they also have excellent commutation skills."

  • "Sysaid has been a product that I have seen grown into a fantastic helpdesk platform over 10 years."



Features & Functionality


4.3 / 5


  • "The system is very intuitive and user friendly. I like the idea that users can open a ticket only via the e-mail."

  • "We like the ease of use. Our users are able to quickly get to the information or form they need."



Value for Money


4.4 / 5


  • "Solid asset management tool with a reasonable cost."

  • "SysAid is complete and feature rich, all while maintaining an extremely reasonable price point."



Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 37104 thumb
View 1 screenshot 33688 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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SysAid vs Snappy

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