BOSS Solutions Suite vs Intelligent Service Management

Awards

Starting Price

$19.00/month/user

Not provided by vendor

Best For

BOSS customers include both private and public sector organizations, suited for companies with 100+ employees looking to maximize Service Desk and IT Asset Management operations.

MSPs, Higher Education, Healthcare, Public Sector, Start-ups

Rating


4.6 / 5
(84)
Read All Reviews

4.4 / 5
(22)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.5 / 5


  • "Enjoy the ease of use for this application. Some of my cons with this application are."

  • "The ease of use for technicians. Very flexible in creating workflow like processes."


4.4 / 5


Customer Support


4.8 / 5


  • "BOSS has been a great addition to our Help-Desk team, we love this application."

  • "Support staff and development teams are very interactive and eager to and constantly improving the product."


4.4 / 5


Features & Functionality


4.4 / 5


  • "Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access."

  • "The BOSSDesk offering has been great. My staff made the change quickly and easily to the solution."


4.1 / 5


Value for Money


4.7 / 5



4.1 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 83872 thumb
View 5 screenshots 100800 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • close Documentation

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BOSS Solutions Suite vs Intelligent Service Management

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