Salesforce Service Cloud vs ConnectWise Control

Starting Price

$25.00/month/user

$19.00/month/user

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

IT Professionals

Rating


4.4 / 5
(451)
Read All Reviews

4.7 / 5
(1576)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4 / 5


  • "Excellent user experiences and ease of use. Good slice and dice ability."

  • "It's easy to find what you need thanks to an intuitive search bar. There is good level of security and the easiness to use of a cloud service."


4.6 / 5


  • "Ease of use, it works great and is very feature rich. I like that I can copy and paste files like I was in a remote desktop session."

  • "The software is very easy to use, fast & reliable. I love how easy it is for end users to join a remote support session."

Customer Support


4.2 / 5


  • "Reporting is excellent and every salesperson can use pretty easily. Support and configuration are easier because of the wealth of knowledge available in the SF community."

  • "It was easy to us and the Customer Support was amazing. I was skeptical at first but one of there sales guys turned me around."


4.5 / 5


  • "Lots of nice add-ons and features from the community. Quality of the connection to devices is solid with a good network connection."

  • "Works perfect, has streamlined our help desk department."

Features & Functionality


4.4 / 5


  • "I self-implemented so the ability to quickly extend the package with flows was great."

  • "It is helpful for the metrics dashboard view of our measurements. Will be helpful to get more funtionalities in terms of customization."


4.5 / 5


  • "The interface is top notch, the stability is amazing, customization is top notch. It just works and works very well."

  • "Very fast and responsive. Super easy to tell customers where to navigate to and get connect to their device."

Value for Money


4.1 / 5


  • "Great and positive experience with this product. A big investment but will give you tools to make you successful."

  • "SalesForce is an excellent CRM that allows the team to work together, monitor project implementation, monitor cash costs and revenues."


4.6 / 5


  • "We love the price, the quality, the speed, the access, ability to share control with our customers and the amazing 24/7 Support."

  • "The product has steadily improved at a very good rate. The price is creeping up making other products more appealing."

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • close Ticket Management

Screenshots

View 5 screenshots 27720 thumb
View 5 screenshots 50221 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Salesforce Service Cloud vs ConnectWise Control

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