ConnectWise Control vs eDesk

Starting Price

$19.00/month/user

Not provided by vendor

Best For

IT Professionals

From startup to enterprise, xSellco helps online retailers of all sizes take the complexity out of multichannel customer support so they can support more customers faster.

Rating


4.7 / 5
(1562)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

1 - 999

Ease of Use


4.6 / 5

Customer Support


4.5 / 5

Features & Functionality


4.5 / 5

Value for Money


4.6 / 5

Product Features

  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • close Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ConnectWise Control vs eDesk

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