ConnectWise Control vs Unipress Software

Starting Price

$19.00/month/user

$19.00/month/user

Best For

IT Professionals

On- Prem ticketing systems to enterprise level ITSM. Solwarwinds Web Help Desk and Service Desk backed by Unipress expertise cover all the bases. Existing SW customers leverage your existing invest!

Rating


4.7 / 5
(1570)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "The software is very easy to use, fast & reliable. I love how easy it is for end users to join a remote support session."

  • "Great ease of use, rich with very useful features (for example Remote Toolbox)."



Customer Support


4.5 / 5


  • "Works perfect, has streamlined our help desk department."

  • "Ve used several top tier help desk support software programs."



Features & Functionality


4.5 / 5


  • "Very fast and responsive. Super easy to tell customers where to navigate to and get connect to their device."

  • "Fast to login, fast to connect, many built in features and sorting options, it is just super awesome."



Value for Money


4.6 / 5


  • "The product has steadily improved at a very good rate. The price is creeping up making other products more appealing."

  • "We love the price, the quality, the speed, the access, ability to share control with our customers and the amazing 24/7 Support."



Product Features

  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • close Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ConnectWise Control vs Unipress Software

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