ConnectWise Control vs UnitDesk

Starting Price

$19.00/month/user

Not provided by vendor

Best For

IT Professionals

UnitDesk is suitable for any company size

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.7 / 5
(1602)
Read All Reviews
(0)

Ease of Use


4.6 / 5


  • "Ease of use, it works great and is very feature rich. I like that I can copy and paste files like I was in a remote desktop session."

  • "The software is very easy to use, fast & reliable. I love how easy it is for end users to join a remote support session."



Customer Support


4.5 / 5


  • "Lots of nice add-ons and features from the community. Quality of the connection to devices is solid with a good network connection."

  • "Works perfect, has streamlined our help desk department."



Features & Functionality


4.5 / 5


  • "The interface is top notch, the stability is amazing, customization is top notch. It just works and works very well."

  • "Very fast and responsive. Super easy to tell customers where to navigate to and get connect to their device."



Value for Money


4.6 / 5


  • "We love the price, the quality, the speed, the access, ability to share control with our customers and the amazing 24/7 Support."

  • "The product has steadily improved at a very good rate. The price is creeping up making other products more appealing."



Product Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

Screenshots

View 5 screenshots 50221 thumb
View 2 screenshots 190768 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • close Documentation

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ConnectWise Control vs UnitDesk

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UnitDesk vs ConnectWise Control