ConnectWise Control vs NX Helpdesk

Starting Price

$19.00/month/user

Not provided by vendor

Best For

IT Professionals

Not provided by vendor

Rating


4.7 / 5
(1570)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use


4.6 / 5


  • "The software is very easy to use, fast & reliable. I love how easy it is for end users to join a remote support session."

  • "Great ease of use, rich with very useful features (for example Remote Toolbox)."



Customer Support


4.5 / 5


  • "Works perfect, has streamlined our help desk department."

  • "Ve used several top tier help desk support software programs."



Features & Functionality


4.5 / 5


  • "Very fast and responsive. Super easy to tell customers where to navigate to and get connect to their device."

  • "Fast to login, fast to connect, many built in features and sorting options, it is just super awesome."



Value for Money


4.6 / 5


  • "The product has steadily improved at a very good rate. The price is creeping up making other products more appealing."

  • "We love the price, the quality, the speed, the access, ability to share control with our customers and the amazing 24/7 Support."



Product Features

  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • close Ticket Management
Not provided by vendor

Screenshots

View 5 screenshots 50221 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
Not provided by vendor

share Share Your Comparison of NX Helpdesk vs ConnectWise Control

ConnectWise Control vs NX Helpdesk

Share

share Share Your Comparison of NX Helpdesk vs ConnectWise Control