LiveAgent vs HyperTeam Ticketing

Awards

Starting Price

$15.00/month/user

Not provided by vendor

Best For

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

HyperTeam Ticketing Application is ideal for companies that already use Office365. It provides ticket tracking for customer service as well as escelation options for tickets.

Rating


4.7 / 5
(745)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use


4.5 / 5


  • "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."

  • "We love LiveAgent for the overall ease of use, interaction with our customers and great support."



Customer Support


4.7 / 5


  • "Never actually liked them, but your chat support was AMAZING very helpful and skillful personnel."

  • "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."



Features & Functionality


4.5 / 5


  • "I am also satisfied with their customer service because when we need them, they are quick, very helpful and also very nice."

  • "I enjoyed the friendly user interface and ease of access."



Value for Money


4.6 / 5


  • "Not as polished as other products but it's a good cost effective solution if you are looking for ticketing and chat."

  • "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."



Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • close Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 142696 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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LiveAgent vs HyperTeam Ticketing

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