Dude Solutions Help Desk vs IncidentMonitor

Starting Price

Not provided by vendor

$36.00/month/user

Best For

Dude Solutions Insight helps IT Directors, IT Analyst, IT Coordinator, Help Desk Administrators for clients of all shapes and sizes in a wide variety of industries.

We focus on organizations with a service desk of 10 to 100 support agents. internal or external support. The Enterprise functionality also attracts large enterprises.

Rating


2.5 / 5
(5)


4 / 5
(6)

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


2.5 / 5

4.5 / 5

Customer Support


3.5 / 5

4.5 / 5

Features & Functionality


2 / 5

3 / 5

Value for Money


2.5 / 5

3.5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Dude Solutions Help Desk vs IncidentMonitor

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