HarmonyPSA vs Crisp

Starting Price

$55.00/month/user

$25.00/month

Best For

IT services and consulting companies, MSPs and ISVs with complex billing models looking for a consolidated system to automate business process, improving efficiency, accuracy and visibility.

100,000+ companies are using Crisp to talk with their customers, increase conversion and customer satisfaction.

Ideal number of Users

10 - 999

1 - 1000+

Rating


4.5 / 5
(17)
Read All Reviews

4.5 / 5
(54)
Read All Reviews

Ease of Use


4 / 5



4.5 / 5


Customer Support


4.5 / 5



4.5 / 5


  • "The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful."

  • "So easy to use and way more affordable than other chat support solutions."

Features & Functionality


4.2 / 5


  • "Harmony is a great product that caters for the numerous commercial and contractual requirements of projects and frameworks."

  • "They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly."


4.5 / 5


  • "I love the interface for this app and the fact that they offer a free plan."

  • "Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy."

Value for Money


4.3 / 5



4.6 / 5


  • "Overall, the onboarding was simple, the pricing was great and the feature set is unmatched at this price point."

  • "I prefer it much over Intercom's bot and Drift's bot. This is the best option out there, especially for the money."

Product Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

Screenshots

View 5 screenshots 87500 thumb
View 5 screenshots 160601 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HarmonyPSA vs Crisp

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