HubSpot Service Hub vs AzureDesk

Awards

Starting Price

$50.00/month/user

$12.00/month/user

Best For

HubSpot Service Hub helps growing businesses build their ideal customers experience, create self service solutions, and grow through customer feedback and advocacy.

All businesses

Rating


4.4 / 5
(91)
Read All Reviews

4.5 / 5
(48)
Read All Reviews

Ideal number of Users

10 - 999

1 - 1000+

Ease of Use


4.4 / 5


  • "The NPS survey's are great and really easy to use, we repeat ours every 3 months and it's automatic, which is great."

  • "Ease of use, actionable data, and funnel clarity."


4.6 / 5


  • "Overall I like this software and find it user friendly. It's easy to learn and straightforward to operate."

  • "Very open to suggestions for improvements, enhancements and changes. The interface is clean and mostly intuitive."

Customer Support


4.7 / 5


  • "The fact that I can manage my knowledge articles and chat support in one product is fantastic."

  • "Solid customer service system that's more than a helpdesk."


4.8 / 5


  • "Excellent customer service that's eager to help."

  • "Customer Service is excellent. AzureDesk was able to import items from our previous system to expedite set up."

Features & Functionality


3.9 / 5


  • "Good Overall, Can be Overwhelming/Cluttered, Still Improving."

  • "At SmartHint we use it from customer acquisition to team management. Just like us, Hubspot seams to be an eager to grow and evolve its solution."


4.2 / 5


  • "An easy intuitive product to use and was implemented within the same day."

  • "The product is very easy to use. We installed one day and I was able to complete all things required for my job within one or two attempts."

Value for Money


4.2 / 5



4.8 / 5


  • "Functional Help Desk with JIRA integration at a great price point."

  • "A smart, simple and cost effective solution for SME trying to manage service desk calls."

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 3 screenshots 199292 thumb
View 5 screenshots 63815 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HubSpot Service Hub vs AzureDesk

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