Enterprise Service Desk vs HelpdeskEddy

Rating


4 / 5
(1)


5 / 5
(2)

Starting Price

Not provided by vendor

$10.00/month/user

Best For

Enterprise Service Desk is a scalable, affordable platform for small and mid-size organizations (SMBs), global enterprise organizations, government (local, state, federal, and Department of Defense)

The ideal solution for businesses of all sizes. Top level flexibility and bespoke configuration for every customer.

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4 / 5

5 / 5

Customer Support


4 / 5

5 / 5

Features & Functionality


4 / 5

5 / 5

Value for Money


4 / 5

5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking

Screenshots

View 5 screenshots 44403 thumb
View 4 screenshots 63665 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Enterprise Service Desk vs HelpdeskEddy

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