ChangeGear vs HelpDesk

Starting Price

Not provided by vendor

$4.00/month/user

Best For

Enterprise Service Desk is a scalable, affordable platform for small and mid-size organizations (SMBs), global enterprise organizations, government (local, state, federal, and Department of Defense)

From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.

Rating


4 / 5
(1)

5 / 5
(1)

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4 / 5

5 / 5

Customer Support


4 / 5

5 / 5

Features & Functionality


4 / 5

5 / 5

Value for Money


4 / 5

5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 44403 thumb
View 3 screenshots 159473 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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ChangeGear vs HelpDesk

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