ServiceNow vs Spiceworks IT Help Desk

Awards

Starting Price

$10,000.00/year

$0.01/one-time

Best For

ITSM space. This includes growing organizations of all sizes, in any industry.

System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.

Rating


4 / 5
(23)
Read All Reviews

4.5 / 5
(460)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use


4 / 5

4.5 / 5

Customer Support


4 / 5

4 / 5

Features & Functionality


4 / 5

4 / 5

Value for Money


4 / 5

4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ServiceNow vs Spiceworks IT Help Desk

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share Share Your Comparison of Spiceworks IT Help Desk vs ServiceNow