Requestor vs RSTickets!Pro

Best For

Who Uses This Software?

HELP DESK and SERVICE DESK solutions in the corporate segment and in small and medium-sized companies. Operated in the cloud or on an on-site.

RSTickets!Pro is a helpdesk software for companies wishing to decrease response times to customer inquiries. RSTickets!Pro includes an integrated knowledge base system it improve staff efficiency.

Target Customer Size (Users)

2 - 1000+

Not provided by vendor

Pricing

Starting Price

$40.00/month/user

Not provided by vendor

Free Trial

No Not provided by vendor

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Screenshots

View 1 screenshot 46483 thumb
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Ratings

Overall


5 / 5
(7)
(0)

Ease of Use


5 / 5

Customer Service


5 / 5

Features & Functionality


4.5 / 5

Value for Money


5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation
Not provided by vendor

share Share Your Comparison of RSTickets!Pro vs Requestor


Requestor vs RSTickets!Pro

Requestor

by Requestor Technologies

Best For

Who Uses This Software?

HELP DESK and SERVICE DESK solutions in the corporate segment and in small and medium-sized companies. Operated in the cloud or on an on-site.

RSTickets!Pro is a helpdesk software for companies wishing to decrease response times to customer inquiries. RSTickets!Pro includes an integrated knowledge base system it improve staff efficiency.

Target Customer Size (Users)

2 - 1000+

Not provided by vendor

Pricing

Starting Price

$40.00/month/user

Not provided by vendor

Free Trial

No Not provided by vendor

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Ratings

Overall


5 / 5
(7)
(0)

Ease of Use


5 / 5

Customer Service


5 / 5

Features & Functionality


4.5 / 5

Value for Money


5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation
Not provided by vendor

Share Your Comparison of RSTickets!Pro vs Requestor