Focus Desk vs Omnicus

Starting Price

$19.00/month/user

Not provided by vendor

Best For

We offer customer service tools for businesses of all sizes. Focus Desk is available from anywhere in the world (as long as Internet access is available) and supports all communication channels.

Omnicus provides solutions for B2C companies that want to support, engage and retain their customers. Our platform manages voice, web chat, email, social media and SMS interactions in a unified UI.

Rating


5 / 5
(1)

4.5 / 5
(2)

Ideal number of Users

50 - 1000+

2 - 99

Ease of Use


5 / 5

4.5 / 5

Customer Support


5 / 5

5 / 5

Features & Functionality


5 / 5

4.5 / 5

Value for Money


5 / 5

5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 68575 thumb
View 3 screenshots 144764 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Focus Desk vs Omnicus

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