TeamSupport vs Focus Desk

Awards

Starting Price

$50.00/month/user

$19.00/month/user

Best For

B2B Technology companies with support/product teams who want to reduce support costs by better understanding their customers, enhancing internal collaboration, & improving the customer experience.

We offer customer service tools for businesses of all sizes. Focus Desk is available from anywhere in the world (as long as Internet access is available) and supports all communication channels.

Rating


4.5 / 5
(741)
Read All Reviews

5 / 5
(1)

Ideal number of Users

2 - 1000+

50 - 1000+

Ease of Use


4.4 / 5


  • "And they communicate cause and resolution openly. Overall nice interface, easy to use, flexible and expandible, a great value."

  • "Great program/software, very user friendly interface and design. Which makes it a very simple and easy to understand application."


5 / 5


Customer Support


4.5 / 5


  • "TeamSupport is excellent for keeping us responsible when working together, helping us provide superior customer service."

  • "TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow."


5 / 5


Features & Functionality


4.3 / 5


  • "Another point is the whole UI looks simple which is good, but not perfect. There are still lots of space to improve."

  • "Ve been using eSupport for the past year and I find it very easy to use and very responsive. I like the simplicity of the GUI too."


5 / 5


Value for Money


4.4 / 5


  • "The cost is great and the navigation is simple."

  • "It is very user friendly and can be customized easily. It is available in low cost."


5 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 77861 thumb
View 5 screenshots 68575 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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TeamSupport vs Focus Desk

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