osTicket vs ZupportDesk

Awards

Starting Price

$9.00/month/user

$10.00/month/user

Best For

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

Startups, small and medium businesses, and enterprises across industries.

Rating


4.3 / 5
(38)
Read All Reviews

5 / 5
(3)

Ideal number of Users

Not provided by vendor

1000+

Ease of Use


4.2 / 5


  • "Open sourced, customizable, very easy to use and multi-user."

  • "Support tickets, email notifications, mobile app, all relatively easy to use."


5 / 5


Customer Support


4.1 / 5


  • "OsTicket, the free opensource helpdesk solution."

  • "Community support is active and easy. Also available as an install package on Synology NAS."


4.7 / 5


Features & Functionality


4.2 / 5


  • "Easy to set up on my own VPS instance. Required minimal customization to make it fit my needs."

  • "But not only that, we have a separate service department for cleaning equipment that can use it as well. All running from the same install."


4.7 / 5


Value for Money


4.8 / 5



5 / 5


Product Features

  • close Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • close Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 1 screenshot 22597 thumb
View 5 screenshots 81750 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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osTicket vs ZupportDesk

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