MaxContact vs Spiceworks IT Help Desk

Awards

Starting Price

Not provided by vendor

$0.01/one-time

Best For

MaxContact is the Next Generation productivity dialler suitable for sites with 6-1000+ agents. Ideal for call/contact centres in the Utility, Insurance, Outsourcing and offshoring sectors.

System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.

Rating

(0)
4.5 / 5
(461)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 99

Ease of Use


4.5 / 5

Customer Support


4 / 5

Features & Functionality


4 / 5

Value for Money


4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 173706 thumb
View 3 screenshots 21382 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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MaxContact vs Spiceworks IT Help Desk

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