Kustomer vs NinjaRMM

Awards

Starting Price

$99.00/month/user

$3.00/month

Best For

Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.

For IT professional that need instantaneous response to user issues and secure their IT environments.

Rating


4.5 / 5
(23)


5 / 5
(63)

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

5 / 5

Customer Support


4.5 / 5

5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • close Ticket Management

Screenshots

View 5 screenshots 147806 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Kustomer vs NinjaRMM

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