Supportbench vs Kaseya BMS

Starting Price

$35.00/month/user

Not provided by vendor

Best For

We serve businesses big and small, from Fortune 500 companies, MSPs, to startups that need the power to compete with their competitors, scale fast, and provide exceptional customer service.

IT Departments and MSPs looking to improve their Business Management processes.

Rating


4.5 / 5
(17)
Read All Reviews

4 / 5
(18)
Read All Reviews

Ideal number of Users

2 - 1000+

2 - 999

Ease of Use


4.4 / 5



4 / 5


Customer Support


4.8 / 5



3.8 / 5


Features & Functionality


4.3 / 5


  • "The customization and ability to have updates made when requested. It is simple and not overwhelming for our team."

  • "It has an incredibly bright, visual interface which informs an agent's workflow, not just showing them a backlog of cases or tickets to work on."


3.6 / 5


Value for Money


4.7 / 5



4.1 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • check Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 108826 thumb
View 5 screenshots 60421 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Supportbench vs Kaseya BMS

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