ThinkOwl vs Cingo

Starting Price

$19.00/month/user

$0.10/month

Best For

Customer Care, Customer Service industry

Any size B2C company looking to deliver a cohesive, delightful, mobile-friendly customer support experience that scales and seamlessly allows escalation from chatting to phone calling.

Rating


5 / 5
(1)
(0)

Ideal number of Users

2 - 1000+

1 - 499

Ease of Use


4 / 5

Customer Support


5 / 5

Features & Functionality


4 / 5

Value for Money


4 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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View 4 screenshots 65076 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ThinkOwl vs Cingo

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