Splashtop On-Demand Support vs UseResponse

Awards

Starting Price

$199.00/year/user

$15.00

Best For

Technical support, help desk, IT, MSPs

Best for any type of business like banks, universities, telecom operators, mobile operators, ios and android market sellers. Used mostly by business owners, support managers and marketing agents.

Rating


4.9 / 5
(16)
Read All Reviews

4.7 / 5
(29)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.8 / 5



4.8 / 5


  • "We choose UseResponse as it could be deployed in our internal network. The installation is smooth and the product is easy to use."

  • "We try the software 5 minutes and we knew that we should buy it right away. Very complete, easy to use and feature complete."

Customer Support


4.9 / 5



4.9 / 5


  • "Restful API, IOS, Android integration. Several Feedback sources: community portal, embedded widget."

  • "Unified Agents interface for all platforms. Fast customer support and problem-solving."

Features & Functionality


4.8 / 5



4.7 / 5


  • "UseResponse is great to work with. Support is provided quickly and succinctly."

  • "UseResponse: an All-in-One Solution for your Help Desk and Support Suite."

Value for Money


4.8 / 5



4.9 / 5


  • "Compares to competing products at competitive price point."

  • "Value for money compared to competitors if off the chart. On premises option was vital for us."

Product Features

  • close Alerts / Escalation
  • close Automated Routing
  • check Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • close Ticket Management
  • close Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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View 3 screenshots 112127 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Splashtop On-Demand Support vs UseResponse

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