Alcea HelpDesk vs Kayako

Awards

Starting Price

$20.00/month/user

$15.00/month/user

Best For

Alcea HelpDesk is Ideal for companies who have a requirement to track reported items, both internal and external, and helps improve customer service as well as increasing the performance of your internal support team. This affordable solution is perfect for the small to medium enterprise.

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Rating


5 / 5
(3)

4 / 5
(153)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.3 / 5



3.9 / 5


  • "We like the ease of use, flexible and customisable reports. These are paramount for supporting our customers."

  • "User friendly and easy to access the reports and MIS using Kayako tool. Incidence reviews and history gathering is very useful."

Customer Support


5 / 5



3.9 / 5


  • "Customer support are great, they're really helping and I'm getting a great service. They're answering tickets really quick as well."

  • "Simply the best Helpdesk Software you can get, I recommend it to all my colleagues who ask me for one."

Features & Functionality


4.7 / 5



3.9 / 5


  • "Beautiful user interface. It Supports all activities in a helpdesk process."

  • "The more we can get out of the core / base functionality the better it is for us which requires real commitment."

Value for Money


5 / 5



3.9 / 5


  • "Fairly robust support software at an "ok" price."

  • "We got their support every team of their teams. On cost side they need to think through from customer perspective."

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Alcea HelpDesk vs Kayako

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