NICE inContact Help Desk Software vs Issuetrak

Awards

Starting Price

Not provided by vendor

$59.00/month/user

Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

We serve companies & departments of all sizes from a wide range of industries. We're a great fit for any business in need of tracking issues/requests & improving their workflow with better visibility.

Rating


4.1 / 5
(241)
Read All Reviews

4.5 / 5
(152)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.1 / 5


  • "I like the ease of use for our front line who uses the product. As a manager I like how easy it is to change skill sets."

  • "The user interface is laid out well and is user friendly. Amazing customization possabilities."


4.4 / 5


  • "It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable."

  • "The GUI is so nice, easy to use and understand. Like with any new product, it does take time to find out all the options and how to set them up."

Customer Support


3.8 / 5


  • "I think it is a good product, that has great functionality, but that their support team leaves a lot to be desired."

  • "InContact provides an extremely great platform which is perfect for service desks that have unique needs."


4.7 / 5


  • "We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured."

  • "Easy to use and implement, excellent product support. Good product to be able to search previous issues."

Features & Functionality


4 / 5


  • "I like how clean and modern it looks. All of the buttons are very clean and easy to navigate."

  • "Easy of use, helpful tech support, GREAT professional service support when needing to make changes very quickly."


4.4 / 5


  • "The built in KB and issue escalation rules are nice. The reporting is pretty good once you get a hang of it."

  • "Excellent product just what we have been searching for to help our buisness move forward."

Value for Money


3.8 / 5


  • "Ability to eliminate up to 10 other contact center platforms when fully leveraged reducing cost to manage by up to 50."

  • "Less on-site equipment a real value for the money. All software updates are included with the monthly fee's."


4.5 / 5


  • "We use it for help ticketing and inventory. The cost is very reasonable and it works great from mobile phones and ipads."

  • "It won't take very long to understand how outstanding the program can be for your complaint department. And all for a exceptional price."

Product Features

  • close Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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View 5 screenshots 42385 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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NICE inContact Help Desk Software vs Issuetrak

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share Share Your Comparison of Issuetrak vs NICE inContact CXone