ngDesk vs Salesforce Service Cloud

Starting Price

Not provided by vendor

$25.00/month/user

Best For

From education to IT to real estate, ngDesk has helped scores of companies boost the effectiveness of their customer service and the efficiency of their operations as an all-in-one help desk solution.

Businesses in need of service-as-a-software solution for CRM and help desk management.

Rating


4 / 5
(2)

4.5 / 5
(446)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


3.5 / 5

4 / 5

Customer Support


5 / 5

4 / 5

Features & Functionality


3 / 5

4.5 / 5

Value for Money


5 / 5

4 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 93266 thumb
View 5 screenshots 27720 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Salesforce Service Cloud vs ngDesk

ngDesk vs Salesforce Service Cloud

Share

share Share Your Comparison of Salesforce Service Cloud vs ngDesk