ngDesk vs SutiDesk

Rating


4 / 5
(1)


4.5 / 5
(3)

Starting Price

Not provided by vendor Not provided by vendor

Best For

From education to IT to real estate, ngDesk has helped scores of companies boost the effectiveness of their customer service and the efficiency of their operations as an all-in-one help desk solution.

All industry types.

Ideal number of Users

1 - 1000+

500 - 1000+

Ease of Use


4 / 5

4.5 / 5

Customer Support


4 / 5

4.5 / 5

Features & Functionality


5 / 5

4.5 / 5

Value for Money


5 / 5

4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking

Screenshots

View 5 screenshots 93266 thumb
View 5 screenshots 70564 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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ngDesk vs SutiDesk

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