Vision Helpdesk vs Spoke

Awards

Starting Price

$8.00/month/user

$4.00/month/user

Best For

Ecommerce Business, Online Business, Software Companies, Support Industry, Web Hosting Companies - Any only business that wants to support their customers via Email, Phone, Chat, Facebook and Twitter

Spoke gives any team that provides employee support a single place to manage employee requests, including IT, HR, and operations, and office management.

Rating


4.6 / 5
(28)
Read All Reviews

4.8 / 5
(33)
Read All Reviews

Ideal number of Users

1 - 1000+

100 - 1000+

Ease of Use


4.2 / 5



4.7 / 5


  • "Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management."

  • "Easy to use after training. Get more time back into your day when Spoke answers a lot of frequently asked questions."

Customer Support


4.7 / 5


  • "We highly recommend Vision Help Desk Software."

  • "Vision Helpdesk is Best Satellite Multi-Domain Helpdesk."


5 / 5


  • "Spoke has changed the way I triage and respond to help desk tickets."

  • "We use it for not only our IT team but for internal sales and customer support questions as well."

Features & Functionality


4.5 / 5


  • "They respond quickly with their chat support. Issues are also usually fixed during the chat."

  • "Customer service is very quick to respond as well."


4.3 / 5


  • "I love how intuitive the platform is to use. It takes little to no training and it learns the material so quickly."

  • "How you're able to build out 4 separate departments for the cost. I like how you can create workflow and processes."

Value for Money


4.4 / 5



4.8 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • close Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 132046 thumb
View 5 screenshots 205918 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Vision Helpdesk vs Spoke

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