Spoke vs Zendesk

Awards

Starting Price

$1.00/month/user

$5.00/month/user

Best For

Spoke gives any team that provides employee support a single place to manage employee requests, including IT, HR, and operations, and office management.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.8 / 5
(33)
Read All Reviews

4.3 / 5
(2245)
Read All Reviews

Ideal number of Users

100 - 1000+

1 - 1000+

Ease of Use


4.7 / 5

4.3 / 5

Customer Support


5 / 5

4.3 / 5

Features & Functionality


4.3 / 5

4.3 / 5

Value for Money


4.8 / 5

4.1 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 4 screenshots 105577 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Spoke vs Zendesk

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