HelpDesk and Knowledge Management vs LiveZilla

Starting Price

$15,000.00/one-time

$155.00/one-time

Best For

any domain

LiveZilla is for every company that wants to effectively and easily communicate with its customers. Also companies can keep sensitive data within their own hands because it runs on dedicated servers.

Rating

(0)


4.5 / 5
(13)

Ideal number of Users

50 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

Customer Support


4 / 5

Features & Functionality


4.5 / 5

Value for Money


4 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 1 screenshot 124009 thumb
View 5 screenshots 48502 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • close Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

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HelpDesk and Knowledge Management vs LiveZilla

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