Genesys PureCloud vs Total Support HelpDesk

Starting Price

$99.99/month/user

$395.00/one-time/user

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

companies that offer customer service and need call and email tracking and helpdesk software.

Rating


4 / 5
(79)


4.5 / 5
(25)

Ideal number of Users

1 - 1000+

1 - 999

Ease of Use


4 / 5

4.5 / 5

Customer Support


3.5 / 5

4 / 5

Features & Functionality


4 / 5

4 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 4 screenshots 130200 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Genesys PureCloud vs Total Support HelpDesk

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share Share Your Comparison of Total Support HelpDesk vs Genesys PureCloud