Clickatell Touch vs Zoho Desk

Awards

Starting Price

$30.00/month/user

$12.00/month/user

Best For

Businesses of all sizes can start immediately with the free Starter package. As the business scales up its digital customer care via website, mobile or social, it can opt-in for Touch Enterprise.

Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.

Rating


5 / 5
(1)

4.5 / 5
(1581)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


5 / 5

4.4 / 5

Customer Support


4.3 / 5

Features & Functionality


5 / 5

4.4 / 5

Value for Money


5 / 5

4.5 / 5

Product Features

Not provided by vendor
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Clickatell Touch vs Zoho Desk

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