HelpDesk vs Salesforce Essentials

Rating


4.5 / 5
(2)


4 / 5
(175)

Starting Price

Not provided by vendor

$25.00/month/user

Best For

Not provided by vendor

Offer support over Email, Phone, Social, and Web. Deploy and customize branded self service support sites with clicks not code. Free up support teams with automation. Get up and running today.

Ideal number of Users

Not provided by vendor

1 - 49

Ease of Use


4 / 5

4 / 5

Customer Support


4 / 5

4 / 5

Features & Functionality


3.5 / 5

4 / 5

Value for Money


4 / 5

4 / 5

Product Features

Not provided by vendor
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HelpDesk vs Salesforce Essentials

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share Share Your Comparison of Salesforce Essentials vs HelpDesk