SolarWinds Take Control vs Omnicus

Awards

Starting Price

Not provided by vendor Not provided by vendor

Best For

Small to mid-size IT service providers and MSPs who want to provide excellent customer service.

Omnicus provides solutions for B2C companies that want to support, engage and retain their customers. Our platform manages voice, web chat, email, social media and SMS interactions in a unified UI.

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Rating


4.3 / 5
(13)
Read All Reviews

4.5 / 5
(2)

Ideal number of Users

1 - 499

2 - 99

Ease of Use


4.2 / 5

4.5 / 5

Customer Support


4.2 / 5

5 / 5

Features & Functionality


4.2 / 5

4.5 / 5

Value for Money


4.1 / 5

5 / 5

Screenshots

View 4 screenshots 130083 thumb
View 3 screenshots 144764 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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SolarWinds Take Control vs Omnicus

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